Unit Registry (Transfer Agency)
Mainstream offers a market-leading unit registry (transfer agency) service to unlisted and listed funds.
With more than $119 billion in assets under administration, we provide a full range of services, from managing client communication, investor, client and regulatory reporting and processing of transactions, online transacting, workflow, data security and web services initiatives.
We already administer around 667 funds including unit trusts and hedge funds. Some clients use us to service their complex client needs, while others only need simple maintenance of their clients’ records. Regardless of your size, we can tailor a branded registry service to suit your needs.
- Professional impression for your clients and advisers
Our investor service centre, staffed by our friendly qualified employees, can handle all of your investors’ calls, emails and correspondence. We will process all transactions (applications, redemptions, transfers and switches) as well as distribution payments and adviser commissions. Every client interaction can be branded as you like. We can also brand our web portal for your investors and their advisers.
- Tailored registry services for each of your funds
From retail investor queries to wholesale fee rebates, we’ll offer as many or as little registry services as you need to keep your investors happy. Financial advisers can even have integrated reporting on their desktops via XPLAN.
- Peace of mind that your compliance obligations are being met
Ensure due diligence is done to meet anti-money laundering and counter-terrorism financing (AML/CTF) laws. Get help complying with the Foreign Account Tax Compliance Act (FATCA) and AUSTRAC's revised Customer Due Diligence definitions.
- Reduced burden from investor communications
Outsource production of your investor reporting and tax statements. Allow clients to log into a branded web portal to access and update their accounts. Clients can even apply online.
- Benefit from automated processes
We can help you design and optimise your ideal registry, with access to leading straight-through processing solutions such as Calastone
to reduce your risk and cost.
- Scale up contact centre without significant capital outlay
Expand and grow your contact centre across Asia-Pacific without the need to purchase new equipment, premises or systems. Offer investors access to new developments like mFund.
- Get a direct view into your funds
We don’t just offer online reporting to clients and advisers. Fund managers receive a daily reporting pack showing unit prices, net asset values (NAVs), holdings, transactions, and accruals of the cash pool.
Let FundBPO manage your investors’ records, like we do for over 123,000 unit holders. Contact us to see a demo of our web portal or client reporting capability.